FAQ

You have questions- We have your Answers!

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Q: How can I contact STAT Emergency Medical Supplies???

A: We can be contacted via phone OR e-mail  during regular business hours. STAT EMS is open Monday through Friday. 

We are closed on weekends and all major holidays.

PHONE Toll Free: 1-855-955-5650 or 1-306-955-5650 

OR

Email: info@statmedicalsupplies.ca


Q: Can I come to STAT EMS's store to browse the shelves before making a purchase?

A: STAT EMS does not have a store front at this time;  We welcome our customers to come pick up their orders if prior arrangements have been made,  we highly recommend calling or emailing ahead to make certain your order is ready before you arrive.


Q: Does STAT EMS sell outside of Saskatchewan? And outside of Canada?

A: Yes, STAT EMS  is able to ship product to any province or territory within Canada. At this time we are unable to ship internationally outside of Canada.


Q: Is there a minimum order value?

A: No, there is not a minimum order value.


Q: How long will my order take to arrive?

A: If the product ordered is in stock, our customers receive their orders within 5 to 7 business days.  Special Order products can take up to 4 to 6 weeks, depending upon delivery from our manufacturers. Please note these are rough estimates only. 


Q: How do I know if the products on my order are in stock?

A: Customer Service will email OR  phone you with your order confirmation within 1 business day of the order being submitted, and will inform you of any back-ordered and special order items at that time. We do our best to give every customer an estimated arrival date of back-ordered items into our warehouse, however these are estimates only and may change depending on product availability at our suppliers.


Q: What do I need to do to change my order?

A: Please contact us immediately by calling 1-306-955-5650 or toll-free 1-855-955-5650 or email us at info@statmedicalsupplies.ca 


Q: What is a Special Order item?

A: A Special Order item is a non-stock item, and is not elligible for returns for credits or exchanges. These items are only ordered from our suppliers once a customer has placed an order for the product. 


Q: How much does shipping cost?

A: We use Canada Post for the delivery of our products, unless a different courier service is specified by the customer when ordering. We do our best to ship the most cost effective way there is available to us. Shipping rates across the provinces and territories based on the average weight, size, and destination of a package.



Q: Is shopping with STAT Emergency Medical Supplies Online secure?

 (This option is currently unavailable)

A: Buying online from STAT Emergency Medical Supplies (www.statmedicalsupplies.ca) is safe and reliable. Our secure server software is the best software available today for commerce transactions. It encrypts all of your personal information, including credit card number, name and address so it cannot be read as the information travels over the Internet. If you do not wish to use your credit card over the Internet, please call our Customer Service department at 306-955-5650 or toll-free 1-855-955-5650.


Q: How can I pay for my order?

A: STAT EMS accepts Visa, MasterCard, Cheque, E-Transfer (OAC) or Purchase Orders on approved credit. 


Q: What is STAT Emergency Medical Supplies policy on Returned Goods?

A: Our Return Policy is as follows:

All damages and shortages must be reported within 5 business days of the invoice date, found on the invoice and packing slip in the top right-hand corner.

All returns must be authorized by STAT EMS within 30 days of the invoice date, and must have a Returned Goods Authorization (RGA) number prior to being shipped back to STAT EMS for credit/exchange.

Authorized returns may be subject to a restocking fee; customers will be notified of this when their return request is approved.

Unauthorized returns will be shipped back to the customer at the customer's cost.

Products being returned must be in the original packaging, unopened and unused.

Products ordered in error must be shipped back to STAT EMS at the customer's cost.

Products shipped in error will be shipped back at STAT EMS's cost. 

Special Order items, equipment, diagnostic equipment, resuscitation products, and sterile products are not eligible for returns for refund or exchange.

STAT EMS  will only issue credits for returns to be used towards future orders.

Our goal is always to keep our customers happy; if there is a problem with your order, please contact Customer Service at 1-306-955-5650 or toll-free 1-855-955-5650 as soon as possible for assistance.


Q: How do I join your email list to receive flyers, coupons, and notifications of sales?

A: Complete the form at the bottom of our "Home Page" below to join our email list. You can unsubscribe at any time.


WE do our very best to keep all our prices up-to-date in our Store, however all prices are subject to change.  All final prices will be printed on final invoice.